Contents - Index

Solutions to General Problems

Problem

The MIDI file or live MIDI data does not reflect the audio accurately enough.

Possible Solutions

• Refer to the Tips for Best Results.

Problem

My multiple instrument audio is not converting accurately enough. (Ensemble Edition only)

Possible Solutions

• Make sure you specify the different instruments present in the original audio by selecting an appropriate ensemble or by creating a new ensemble through the Ensemble Editor.
• If the original audio contains two or more instruments that a very similar to each other, such as a violin and viola, try specifying only one of the instruments through the Ensemble Editor. Make sure the pitch range is large enough to cover both instruments.
• Disable instruments in the Ensemble Editor that cannot be prominently heard.
• Restrict the pitch ranges of instruments through the Ensemble Editor to reflect the pitch ranges present in the original audio.
• If you have the Polyphonic Edition of intelliScore, consider upgrading to the Ensemble Edition of intelliScore. The Ensemble Edition is designed to support audio containing several instruments playing at the same time.

Problem

I told intelliScore to convert several audio files at the same time, but the results are not accurate enough.

Possible Solutions

• If your audio files do not share similar instrumentation, have intelliScore convert your files separately.
• If you intend to use the generated MIDI for notation, have intelliScore convert your files separately.

Problem

My music contains several different instruments, but in the generated MIDI file, all I hear are piano and organ sounds. (Ensemble Edition only)

Possible Solutions

• IntelliScore Ensemble can create multi-track MIDI files depending on the instruments in the original audio, as well as their pitch ranges and position in the stereo image.  In the New Project Wizard, by default the Example - Piano and Organ ensemble is selected, which assigns all detected notes to either piano or organ.  You can change this clicking the folder button to select one of predefined ensembles or clicking the globe button to create or edit your own ensemble.
• If you have the Polyphonic Edition of intelliScore, consider upgrading to the Ensemble Edition of intelliScore. The Ensemble Edition is designed to support audio containing several instruments playing at the same time.

Problem

I can't hear any notes when the generated MIDI file is being played back or in Live Performance Mode.

Possible Solutions

• Following recognition, by default the SyncPlayer window opens and begins playing both your original audio and generated MIDI synchronously.  To ensure that you hear both, click the button with the slider and speaker on it; this opens your Playback Volume Control.  Be sure that the Mute checkbox is not checked for both Wave/MP3/WMA and MIDI Synth and adjust each respective slider upward to increase volume or downward to lower volume to obtain a proper mix where you can hear both.
• If your music is polyphonic, make sure that the Polyphony setting in the Project Editor is not set to 1.
• If, after trying the above, you still can't hear the MIDI (or an error occurs when playing the MIDI in a program such as Windows Media Player), perhaps the generated MIDI file does not contain any notes.  In this case make sure the recording level of your audio is sufficiently loud, increase the Time Resolution, and/or increase the Time Range of the portion of the music you want converted.
• If you can't hear any notes being produced in while in Live Performance Mode, perhaps you have the MIDI Device in the Options window set to a loopback device such as Hubi.  In this case, you will only hear the notes when a sequencer program is running and the loopback device is set as the MIDI input device.

Problem

I cannot find the MIDI file that intelliScore generated.

Possible Solutions

• In the second to last step of the New Project Wizard, intelliScore asks you for the filename where you want the generated MIDI file to be stored.  By default, this is the same folder you most recently used to store MIDI files, and the MIDI filename is the same as the name of your audio file, except with a .mid extension.  This is the location where you will find the MIDI file once the recognizer has finished.  You can change the folder and/or filename by clicking on the Folder button. 

Problem

The direct CD transfer feature is not working with my CD.

Possible Solutions

• Be sure you have an audio CD in the primary CD drive in your computer.
• Make sure the CD is a true audio CD that plays is a stand-alone CD player rather than a data CD containing wave, MP3, or WMA files.
• If your computer has more than one CD drive, place the CD in the one with the lowest drive letter.
• Make sure your CD is not damaged.
• Close other running applications that may be accessing your CD.
• Restart intelliScore and try again.
• Reboot your computer and try again.
• If none of the above steps solves the problem, then your CD drive may not be compatible with the direct CD transfer feature.  In the New Project Wizard, select the option for music that is already recorded on tape, vinyl, or other media but is not yet in your computer.  Alternately, within the Project Editor, record the CD to a wave file using the Record Audio File window.  You can also try using Windows Media Player 10 to rip the music track from your CD to a MP3 file, and start from there.

Problem

I need help using Anvil Studio.

Possible Solutions

• Please email your Anvil Studio support requests directly to the Anvil Studio support team at support@AnvilStudio.com

Problem

I set the recording level to the maximum, but intelliScore still gives me a warning message that my audio is recorded at less than 25%.

Possible Solutions

• Refer to section on recording levels.

Problem

The SyncPlayer is not playing my audio and MIDI files synchronously.

Possible Solutions

• Be sure to run the recognizer before starting the SyncPlayer if you have made and changes to your project.
• Close other unnecessary programs that are running at the same time as intelliScore, especially programs that work with audio and MIDI.

Problem

IntelliScore hangs or crashes when I open the New Project Wizard or Project Editor.

Possible Solutions

• Make sure there are no other programs running, then try running intelliScore again.
• Reinstall intelliScore and try again.
• If neither of these steps solve the problem, contact the Help Desk.

Problem

• The recognizer runs too slow or does not stop initializing.  In live performance mode, there is a large delay between when I play a note my instrument and when I hear the MIDI.

Possible Solutions

• Close any other unnecessary programs that may be running. 
• Lower the Time Range.
• Lower the Pitch Range.
• Lower the Notes Per Beat (Timing Resolution).
• Enable the Constrain To Key feature.
• See the instructions for the "Out of memory" error.
• Get a faster processor.

Problem

When I record into intelliScore using the built-in metronome, the time between metronome clicks is uneven.

Possible Solutions

• Close any other unnecessary programs that may be running.
• Get a faster processor.

Problem

I'm having difficulty tapping the tempo starting on the very first beat.

Possible Solutions

• Start tapping on the first beat of the second measure.  When you finish tapping, the Tempo Extender window will appear, and intelliScore will ask you if you want it to automatically extend your taps.  Tell it you want to extend your taps to the beginning.